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SmartMates Frequently Asked Questions |
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FAQ GENERAL INFORMATION
Are members on this site screened?There is no way that we can do extensive background checks on members and we expect you to understand that. Please use your common sense and follow the guidance we give in the Safety section on this site. However, there are some options that we encourage members to take which involve them sending us information to corroborate their identity. There are 2 levels which we identify with the following icons shown on their profile.
 Setting up a mobile phone contract involves more security features than credit cards. Even pay-as-you-go accounts require the validation of the user’s home address. Providing this information means the member agrees to any address verification procedure we may choose to employ.
 Printing out our automated form and posting it back to us with a copy of their plastic driver’s licence or the photo page from their Passport, provides further proof of their sex, age and appearance, as well as a 2nd method of confirming their address details.
What is the difference between Guest and Premium memberships?Guest membership normally means limited site features, significantly Guests may not normally initiate contact with Premium members, other than send IceBreakers and may not use the Chat rooms. Premium members have unrestricted use of the site's features. However during the initial launch phase all Founder Guest members will be given full access to the site for 3 months once the beta trials have been completed.
Is my private information and identity secure?Yes it is very secure. There is no way that anyone else can come across your private information on our site. We even insist that you do not publicly disclose any private information, (such as name, address, phone number etc) about you on the site.
How much does it cost to register?Guest membership is completely FREE during the initial launch phase. However, there will be charges for Premium memberships in the future.
I lost my username or password, what do I do?By clicking here, you can retrieve your login information by entering your email address that you used when registering.
How do I change my username or password?Log into the site using your username and password. Click on the Edit My Profile button and scroll down to where your password is. Enter your new password in the appropriate box and click on the Save Changes button at the bottom of the page.
How do I change my email address?Log into the site using your Username and password. Click on the Edit My Profile button and scroll down to where your email address is. Enter your new email address in the appropriate box and click on the Save Changes button at the bottom of the page.
I made changes to my profile and I'm already a Member, but I can't view my profile now!
Every time you make a change to your profile the moderators of the system will need to reactivate your account. This normally takes place within one business day and protects all users because every profile is verified to make sure it complies with our Terms and Conditions.
What is the difference between searching and SmartMatching?
Searching provides you a list of our members' profiles based on broad criteria you specify at the time of the search. SmartMatching on the other hand, is our two-way process that locates all of the members who match what you are looking for AND narrows that list to those members who are looking for people with a profile like yours. No time wasted browsing profiles that mean nothing to you. We deliver you the best of the best, the cream of the crop. You create a SmartMatch saved search when setting up your profile and can easily edit those criteria whenever you like.
How do I send messages to members?
Guest members normally only have limited ability to initiate contact with other members via the IceBreaker feature. Only Premium Members can fully contact other members via email, text and chat; however during the launch phase all levels of member will have full access to all features.
How do I get messages from other members
Smartmates uses a sophisticated emailing system. When you get mail, it goes into your mailbox on smartmates.com and you are automatically notified via your normal private email address that you provided when you registered. The sender does not get to see your private email address. This message will present you with a link back to smartmates.com, where you can log in as usual to read your mail.
How do I block a member from contacting me?
You have to be logged in to the member’s area. Search for the member you want to block or click on the link to their profile if you are reading a message from them. When the member’s profile appears, click on Block Member.
How do I send a member an IceBreaker?
You have to be logged in to the member’s area. Search for the member you want to block or click on the link to their profile if you are reading a message from them. When the member’s profile appears, click on “Send IceBreaker” and choose which message you’d like to send.
How do I add a member to my HotMates?
You have to be logged in to the member’s area. Search for the member you want to block or click on the link to their profile if you are reading a message from them. When the member’s profile appears, click on “Add to HotMates.
YOUR PROFILE
Are profiles censored, and is there any limit to what I can put in my profile?
Profiles are not censored as such. Profiles are automatically created when you register and they go through a validation process whereby a moderator will check what you have written. We reserve the right to refuse any profile or photograph that we feel is inappropriate for this site. Also, we ask that you do not put any personal information in your profile, including but not limited to: any direct contact information [i.e., email addresses, URLs, phone numbers, full names, addresses], abusive language of any kind [i.e., vulgarity, racism), discussion or descriptions of illegal acts or behaviour (i.e., drug use, violence], business or political advertisements or personal solicitations, material that exploits or solicits personal information from individuals under the age of 18, unauthorised use of copyrighted or trademarked material. This is more comprehensively described within our Terms and Conditions of Use.
How long does it take to have my photos and/or profile approved?
It usually takes 1 business day, depending on how many people sign up each day.
How do I temporarily turn off my profile?
Log into the site using your Username and password, then click on the “Edit My Profile” button and click on the “Suspend account” link at the top of the page. By suspending your membership your profile, photos and other related information will be hidden from ALL visitors and members of the community. Any communications or contacts from other members to you that may be in process within the system, will not be delivered to you. To make your profile Active again, simply log on to the system and click that same button in Edit My Profile.
How do I permanently remove my profile and account?
To permanently delete your profile, please email members@smartmates.com.
How do I update my profile?
To update your profile first log into the site using your username and password, then click on the “Edit My Profile” button. Make all necessary changes and then scroll to the bottom of the page and click Save Changes.
NOT RECEIVING EMAILS FROM US?
New members sometimes find that they are not receiving our notification messages in their inboxes. We encourage you to check your bulk mail, spam folder, or junk mail folder to see if your anti-spam filters have incorrectly identified your confirmation/notification emails as spam and placed them there.
Here are some steps to take to prevent spam blocking and email filtering issues:
To ensure to receive your confirmation or notification emails from us, please add members@smartmates.com to your approved sender addresses list in your spam filter which is used by most web-based email programs. If you use spam filtering or bulk mail software, we encourage you to place the address members@smartmates.com in your approved sender or friend’s address list. Specific steps are listed below for a few of the largest providers.
America Online
To ensure delivery of your confirmation or notification emails, simply go to your keyword address book and put members@smartmates.com as an email address field in your address book.
MSN Hotmail
Select Options and then Junk email Protection and add members@smartmates.com to your Safe List.
Yahoo Mail
If spam is not a problem for you, you may want to turn off SpamGuard under Mail Options. If you use SpamGuard, check your bulk mail folder regularly to ensure important messages are not mistakenly filtered. Click the addresses button, then select Add Contact and save members@smartmates.com to your contacts list.
Gmail by Google
Go to your Spam folder and check the box next to the message you want to approve, then click on the Not Spam button at the top of the page.
Other ISPs
Some ISPs enable spam filters that you can turn off or tune to your preferences. Check your ISP’s Web site or contact their technical support team if you believe you are missing messages from members@smartmates.com or any other email addresses.
Other Email Software
Check your email software options or settings screen to see if you can add members@smartmates.com a white list or safe list of senders that are never filtered. Alternatively, there may be a folder where suspected spam is moved. You should check there regularly to ensure important messages, such as members@smartmates.com mailings, are not mistakenly placed there.
INSTANT MESSENGER
How to access instant messenger? You will see the words PRIVATE MESSAGES on every page in the upper middle of the page. Click on that to open the IM window, then click on the person that you would like to instant message. Then just start typing. Please be nice and polite when instant messaging someone. People can block you and your message might not be seen.
FLASH CHAT
How to access Flash Chat? On every page you will see on the upper menu the “Chat Now” button. Click on that and it will take you to the chat room.
How to use Flash Chat? Flash chat has many features. You can create a private chat room for yourself. To do this click on the “Add” button on the top next to where the name of the current room is and select “private room” (you can create a private room and a public room as well). Please note, these rooms will not be permanent. They will be removed once you leave the chat room. To send a private message ‘left click’ on your name and scroll down to send private message. You can send files, check profiles and invite people to chat with you in the room that you create or choose.
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